Thanks, it’s corrected.

It only offers 10GB per month, not 100GB. I’m guessing that was a typo 😉

I don’t enjoy problems with money-back guarantees, however they don’t like people creating a Payapl dispute before contacting them first. Here is a response to a user with a similar issue:

Hello Ace,

Thanks for the follow-up.

As per our Terms and Conditions, if you rely on dispute or chargeback mechanisms of third-party payment processors, you waive your right to the above-mentioned refund from the Company. Furthermore, if the result of the dispute or chargeback mechanisms causes the Company to be liable for an amount exceeding the price paid for the service (e.g. dispute fee), you authorize the Company to charge that amount on your account. https://protonvpn.com/terms-and-conditions 1

You can find this section clearly displayed in the Money Back Guarantee clause.

Activating a Dispute is not the proper way to ask for a refund. Simply contacting us and requesting one is.

Since you’ve activated a Dispute for the payment, and the Dispute was dismissed by PayPal, unfortunately, we are in no position to issue a refund for the payment.

I hope this clarifies the situation.

We have already added 15 credits to your account and you can use them to clear the unpaid invoice and continue using it in the future.

To clear the invoice, please do the following:

Log-in to protonvpn.com 1
Navigate to the Payments category
Next to the invoice under the “ACTION” tab, click the drop-down arrow
Select “Pay”
Proceed

Once you submit, the credits that we have added will be automatically applied and you’ll be able to continue using your account and connect without issues.

If you need any additional assistance, please let us know.

Have a nice day!
Kind regards,
Dimitar

Customer support
ProtonVPN